Refund policy

Return Policy

All Sales Final Due to the small scale of our business, all sales are final. We do not offer returns or exchanges. We ask that you please review your order carefully before purchasing.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To report a damaged or defective item, please contact us at ismora.help@gmail.com within 3 Days of receiving your order with photos of the issue.

Exceptions We only offer replacements or refunds for items that arrived damaged or if you received the incorrect item. We cannot accept returns based on "change of mind," sizing issues, or shipping delays.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges We do not offer exchanges. If you have an issue with your order, please reach out to our support team.

Refunds (Defective/Damaged Items Only) If your return for a damaged item is accepted, we’ll notify you once we’ve received and inspected your proof of damage. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your refund, please contact us at ismora.help@gmail.com.