Shipping policy

Order Processing Time All orders are processed within 0-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that during high-volume periods (such as sales or holidays), processing times may take slightly longer. We appreciate your patience as we are a small team preparing your order with care.

Shipping Rates and Estimates Shipping charges for your order will be calculated and displayed at checkout. Shipping is currently free for all products on the website.

• Transit time: 1-5 business days

• Total Estimated Delivery Time: 1-7 business days

How do I check the status of my order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@ismora.in with your name and order number, and we will look into it for you.

Lost, Stolen, or Damaged Packages Ismora is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

If your package is marked as "delivered" by the carrier but you have not received it, please check with your neighbors or your local post office. We are not responsible for packages once they have been handed over to the shipping carrier.

Wrong Address Disclaimer It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at ismora.help@gmail.com if you believe you have provided an incorrect shipping address.